Privacy Policy

With this data protection advice we would like to explain to you which data are absolutely necessary and how we protect your data.

1. Information about the supplier

1.1 Company and Offer

Royal Angkor Tours, House No. 0171, River Rd, Mundul III Village, Slarkram, Siem Reap 00000, Phone: +855 89 946838, E-Mail: info@royalangkor-tours.com (hereinafter referred to as «Provider» or «Angkorwat Tours») operates the portal accessible under the Royalangkor-Tours.com domain with its sub-pages (hereinafter referred to as «Portal», «Website» or «Website»). </p >

The provider takes the protection of your personal data very seriously and complies with the applicable data protection regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). The following statement gives you an overview of how the provider guarantees this protection and what kind of data is collected, stored and processed for what purpose.

1.2 Privacy Policy

Royal Angkor Tours is committed to complying with the international standards of privacy policies. | privacy @royalangkor-tours.com

2. Collection, processing and use of general data when accessing the website

2.1 Internal Security, Statistics and Optimization

Upon entering the portal or its subpages, the provider automatically collects and stores information that your browser transmits to the provider, provided the corresponding functions are not deactivated. These data are evaluated exclusively to ensure a trouble-free operation of the portal and to improve the offer and do not allow the provider any conclusion on your person. These are:

• Host name of the accessing computer
• if necessary anonymized IP address
• Date and time of server request
• Name of retrieved files or information
• Transmitted amount of data
• Operating system and information about the Internet browser of the computer accessing the portal.

2.2 Cookies

For this purpose, our website uses «cookies», text files that are stored on your device and allow an analysis of the use of the website. The use of cookies alone does not give you the opportunity to draw conclusions about a person. An inference through the blending of various data is not carried out without the consent of the user or a legal basis.

We use the following types of cookies:

2.3 Cookies and data transmission to third parties

The provider has a legitimate interest for the analysis, optimization and economic operation of Angkorwat Tours and uses third party tools for data analysis, advertising services, embedded tools as well as various re-targeting technologies. The latter allow Internet users, who are already interested in the services of the provider, to access partner websites with advertising. The insertion of this advertising material is based on a cookie technology and an analysis of the previous usage behavior. This form of advertising is completely pseudonym. No hard personal data (e.g. Name, E-Mail etc.) will be stored and no user profiles will be merged with your personal data.

You can set your browser to accept cookies only if you agree. If you only want to accept the cookies of the portal, but not the cookies of the service providers and partners, you can select the setting in your browser «Block cookies from third-party providers». For instructions on how to access the cookie settings for the most important browsers, see 2.4 Cookies Settings and Opt-Outs .

2.3.1 Google

As an internet user, Google offers you various services, such as Google Maps, YouTube, etc. Also, Angkorwat Tours uses various services of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 (USA). Below is an overview of the Google services used on this website. Google’s general privacy policy can be found at the following link: https://policies.google.com/privacy?hl=en. In addition, Google Privacy Check can help you make informed decisions about your most important privacy settings. Use the following link: https://myaccount.google.com/privacycheckup

In general, Google guarantees compliance with the GDPR and applicable data protection regulations when offering its tools. See https://privacy.google.com/businesses/compliance/

a) Google Analytics

Angkorwat Tours uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 (USA). Google Analytics uses so-called «cookies» – text files that are stored on the device used and that allow an analysis of the use of the website. The information generated by the cookie about the use of the offer (e.g. browser type / version; operating system; referrer URL (the previously visited page); Host name of the accessing computer (as abbreviated IP address); Time of server request when using the website) are usually transmitted to a Google server in the US and stored there.

It should be noted that this website uses Google Analytics with the extension «_anonymizeIp ()» and therefore anonymizes the IP addresses. Due to the activation of IP anonymization on Angkorwat Tours, Google will truncate your IP address beforehand. The full IP address is only transmitted in exceptional cases to a Google server in the US and shortened there. The shortened IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google in order to avoid direct personal reference.

On behalf of the operator of this website, Google will use this information based on a contract processing agreement to evaluate your use of the website, compile reports on website activity, and further evaluate website activity and use of the website services to provide related services to the website operator. IP anonymization is active on Angkorwat Tours.

You may prevent Google from collecting the data generated by the cookie and related to your use of Angkorwat Tours, as well as the processing of such data by Google, by using the link below. Download and install the browser plugin: https://tools.google.com/dlpage/gaoptout?hl=en.
Angkorwat Tours also uses Google Analytics to analyze data from AdWords for statistical purposes. If you do not want this, you can opt out: https://www.google.com/settings/ads/onweb/?hl=en.

b) Other Google Services (Maps, YouTube)

We use other Google tools, including Maps and Youtube. To embed videos we use the so-called «extended privacy mode» of the provider Youtube. By that, a cookie is only saved on your computer when the video is played. According to Youtube, however, no personal information is stored in the cookie for playback of embedded videos with enhanced privacy. For more information about YouTube’s official privacy policy, please visit : https://www.youtube.com/t/privacy_at_youtube

In general, Google guarantees compliance with the GDPR and applicable data protection regulations when offering its tools. See https://privacy.google.com/businesses/compliance/

2.3.2 Facebook

Angkorwat Tours uses various (advertising) tools of the social network Facebook, which are provided by the responsible company Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2. The tools process user behavior when they access the page and, if necessary, transmit pseudonymised information of the user (eg: pseudonymized IP address, browser technology)

– Detailed Facebook privacy policy: https://www.facebook.com/about/privacy

– Here’s the Facebook privacy settings at a glance: https://www.facebook.com/privacy

– See the Facebook ad settings and opt-out: https://www.facebook.com/settings?tab=ads

– Find the Facebook privacy settings and opt-out: https://www.facebook.com/settings?tab=privacy

– On this page you have the possibility to get an overview of the data stored on Facebook: https://www.facebook.com/settings?tab=your_facebook_information

2.3.3 TripAdvisor

Angkorwat Tours uses various (advertising) tools of the review and travel platform TripAdvisor, which are provided by the responsible company TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494 USA. The tools process user behavior when they access the page and, if necessary, transmit pseudonymised information of the user (eg: pseudonymized IP address, browser technology) and possibly detailed personal information if you have a TripAdvisor account.

– Detailed Tripadvisor privacy policy: https://tripadvisor.mediaroom.com/us-privacy-policy

2.4 Cookie Settings and Opt-Outs

Typically, the help menu on the menu bar of your web browser will show you how to reject new cookies and turn them off.
You can also disable the use of cookies by using the Deactivation Page of the EDAA (European Interactive Digital Advertising Alliance), the Access DAA deactivation page (Digital Advertising Alliance) or the Optout page of NAI (Network Advertising Initiative).

The free browser plugin Ghostery allows you to globally block cookies and other trackers used on websites and prevent them from transmitting data. The plug-in for the most popular browsers is available at this link www.ghostery.com/en/

You can always delete the cookies stored on your device yourself. In addition, you can refuse cookies at any time, if your browser allows it. Please note that certain features of this website may be of limited use if your browser is set to not accept cookies (our website).

You can also easily customize your browser settings to disable all cookies. Please note, if you disable your cookies, form data will no longer be automatically entered. Here’s a guide to some of the most popular browsers:
– Chrome
– Firefox
– Internet Explorer
– Mircrosoft Edge </p >

3. Collection, processing and use when transmitting personal data to or via Royal Angkor Tours

3.1 Legal basis, data types and purpose of processing

In accordance with general data regulations (such as GDPR), we inform you about the legal basis of our data processing. Unless the legal basis is mentioned in the data protection declaration, the following applies: The legal basis for obtaining data is the user consent and the legal basis for the processing is the provision of requested services or information, assuring the website security, the rightful interests of the website provider as well as legal requirements by governments.</>

Should personal data be transmitted by a third party (eg relatives or friends), there is an obligation to inform the affected individual by the third party.

Types of processed data:

• Contact details (e.g. e-mail addresses, telephone numbers).
• Usage data (e.g. websites visited, interest in content, access times).
• Meta / communication data (e.g. device information, IP addresses).

In the following we refer to those affected as «users».

Purpose of processing:

• Provision and implementation services.
• Providing the online offer, its content and features.
• Provision of contractual services, service, customer care and providing service offers.
• Respond to contact requests and communicate with users.
• Marketing, advertising and market research.
• security measures.

3.2 Contact forms

Angkorwat Tours collects, processes and stores your personal data when you contact us in the context of information requests, the offer of services through the provider or any other contact with us. Within the forms you are asked for your consent to our privacy policy. This is necessary so that we may process your data in our systems. Angkorwat Tours will only share this information with the service providers necessary to provide the requested information, goods or services and within the bounds of legitimate interest to improve our offer, analysis and economic operation.

To answer the request for information, the necessary data will be collected. In addition, further data can be transmitte; the entry of this data is voluntary and marked accordingly. The provider uses the data to process your enquiries or the service contract. So that you do not repeatedly have to provide the same information to the provider in the case of information and service contract enquiries or during ongoing communication, we store the data as long as they are needed for the customer-provider relationship. With revocation or after completion of the contract, your data will be blocked for further use and deleted after expiry of the tax and commercial retention periods.

In order to process requests for services, goods or information via contact forms, Angkorwat Tours may disclose your personal information to the third parties, affiliates listed on the website. For more information about how we share your information with others, see 4.1 Submitting to Third Party Businesses and Contacting Third Parties

4. Transmission of personal data to third parties

If, in the context of our processing, we disclose data to other persons and companies (contract processors or third parties), transmit the data to them or grant them access to the data, this is done only on the basis of a legal permission (e.g. Contract initiation and fulfillment); of consent; or of our legitimate interests (e.g. when using service providers for business operations, webhosters, etc.).

4.1 Submitting to affiliates and contacting third parties

The provider will only disclose your personal data that you have explicitly communicated to us to third parties in the following cases:

1. If a service provider or any other third party for whose services you are interested needs this information to make an individual offer for you or to contact you. Unless expressly notified otherwise, these service providers are only entitled to use your data to the extent that this is necessary or expedient for the respective purpose.
2. If the transfer is otherwise necessary to provide a service or questionnaire you requested.
3. If there is a mandatory governmental or judicial order.

4.2 Service Providers and Processors

If we contract third parties to process personal data, it is on the legal basis of a so-called «data processing agreement». A list of processors, including processing purposes, data subjects and categories of personal data will be communicated by the requestor in the event of legitimate interest. Public disclosure does not take place for legitimate economic interests, as the partner and service network is part of our business strategy. Please contact us with legitimate interest.

Contract processors include both European and non-European suppliers. In order to be complient with general data protection laws, the necessary agreements were made with the partners and, if necessary, protective measures were taken by anonymisation and pseudonymisation.

5. Right to information, revocation and deletion

You have the right to receive information about your stored data and the processing as well as the right to correct, block or delete this data. We respect your legal right on information, correction and deletion or restriction of the use of your personal data. We also take steps to ensure that the personal information we collect is safe, accurate and up-to-date.

Claim your right: If you wish to exercise any of these rights, please contact us at privacy@royalangkor-tours.com , you can find the contact address for letters in our legal notice.

5.1 Information, control and correction of your personal data

You have the right to ask for confirmation as to whether the data in question is being processed and for information about this data as well as for further information and a copy of the data. Upon request, we will provide you with a copy of your personal data in a structured, common and machine-readable format.

Deadline: If an individual makes use of their rights, the information is to be provided within one month of receipt of the request. This deadline can be extended by two months in complex cases. Notice of extensions of time shall be given to the individual, indicating the reasons responsible for the delay, within one month of receiving his request.

5.2 Deletion and revocation

If you have given us personal information, you can delete it at any time. You have the right to demand that the relevant data is deleted without delay or, alternatively, to require a restriction of the processing of data. You may at any time object to the future processing of your data. In order to disagree with the automatic processing of data when the website is accessed, please follow the instructions in paragraph 2.4 Cookies Settings and opt-outs.

5.3 Data portability

You have the right to demand that your data is transferred to a third party.

5.4 Complaint

You also have the right to file a complaint with the competent supervisory authority.

6.1 Retention Policy and Security

6.1 Security Measures

We take into account the state of the art, the costs of implementation and the nature of the scope, circumstances and purposes of the processing as well as the different probabilities and severity of the risk to the rights of individuals and use appropriate technical and organizational measures to ensure a level of protection commensurate with the risk so as to minimize risks associated with the loss, misuse, unauthorized access, unauthorized disclosure and alteration. For example, we use firewalls and data encryption, as well as physical access restrictions for our data centers and data access authorization controls. In addition, we have established procedures to ensure the claim of your rights converning the protectio of personal data, the erasure of data and the response to data threats. Furthermore, we consider the protection of personal data during development, in accordance with the principle of data protection through technology design and through privacy-friendly default settings.

6.2 Retention

All data is processed and used on servers in Germany or within the EU as well as in the case of some service providers outside the EU. The data processed by us is deleted or limited in their processing in accordance gerneral data protectio regulations. Unless explicitly stated in the context of this privacy policy, the data stored by us is deleted as soon as they are no longer required for their purpose; in the context of legitimate interest; or due to statutory storage requirements. If the data is not deleted due to legal requirments, its processing will be restricted, i.e. the data will not be processed for other purposes. This applies, for example, to data that must be retained for commercial or tax reasons.

There are various legal requirements and the storage may take place for 6 years to 10 years (reasons might be book-keeping, records, management reports, accounting documents, commercial and business letters, documents relevant for taxation, etc.)