Die AGB sind momentan nur auf Englisch verfügbar. Sie stimmen hiermit zu, dass Sie die AGB in Englisch vollständig verstanden haben und dass Sie diese als gleichbedeutend mit AGBs in Deutscher Sprache anerkennen.

Trusted Online Travel Company – Royal Angkor Tours by Sunix

The Terms and Conditions below govern the relationship between you, the client, and us, Royal Angkor Tours. By booking a trip, you agree to be bound by these Terms and Conditions, please be sure to carefully read these terms and make sure you understand and accept these Terms and Conditions. If the Terms are not written in your language you hereby declare that you understood the terms in the foreign language.

Reservation

Due to seasonal changes in the availibility
Upon receiving your booking request, one of Royal Angkor Tours experienced travel consultants will start to assist you in building a pleasant travel plan according to your special requirements and interests within 24 hours.

Due to seasonal changes in the availability of tours we provide two reservation processes according to availability.
a) For bookings on short notice we offer to send a tour enquiry. Royal Angkor Tours will check availability and inform you about it in 24h. If the tour is available we provide you with the payment details. You can choose to pay Cash or by Paypal (using the payment link provided by us).
b) Booking System grants availability: In the case that after choosing your tour, our booking system allows you to make an online reservation choosing between our ways of payment
c) In the case of a mistake in the availability management of the booking system we will refund the money in case any payment was already done.

Please note: special terms may apply to some promotions. Please refer to the specific terms and conditions which are shown on the certain pages of promotions.

Payment

Our payment service providers ensure absolute safety in the payment process. The client pays service charges levied by his/her bank. We offer three ways of payment:

  • PayWay by ABA Bank: Credit/Debit Card Payments
  • PayPal: various Payment options depending on your region
  • Bank transfer to our US, EU or UK bank accounts in the corresponding currencies USD, EUR, GBP
  • Cash Payment in US Dollar

Cancellation Policy

Standard Cancellation and refund policies are as follows:

Customers may avail of complimentary cancellation and receive a full refund if requested up to 10 days preceding the commencement of the tour. Subsequently, a refund of 50% will be provided. No refunds will be issued within 48 hours prior to the scheduled tour.

Exceptions:

Exceptions to the standard cancellation policy include instances beyond customers‘ control, such as flight cancellations or medical emergencies. Free cancellations are permitted up to 24 hours before the tour in such cases.

Alteration of Itinerary

Before your booking is confirmed, alterations to your itinerary are happily processed free of charge, because providing the best tour possible for you is our goal. However, alterations after you have received your booking confirmation letter will incur a fee of $25.00 per request, and changes to departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
Royal Angkor Tours reserves the right to modify the itinerary of your tour if air schedule or surface transportation changes, and/or events beyond its control make such alterations necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged/ refunded accordingly. If it is you who request the changes to your tour, then you will be required to pay any additional cost in advance.

Responsibilities

The responsibility of Royal Angkor Tours and its affiliated companies is strictly limited. Royal Angkor Tours shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by Royal Angkor Tours. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Royal Angkor Tours nor any representative of Royal Angkor Tours shall be liable.
Without limitation, Royal Angkor Tours is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from–but not limited to–acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of Royal Angkor Tours. Nor is Royal Angkor Tours responsible for the stolen and loss of your valuable items due to your own negligence.
Royal Angkor Tours is not responsible for your failure to comply with customs regulations.
Royal Angkor Tours reserves the right to substitute hotels of similar quality at any time or to make changes in itinerary of similar quality, flights, or cruise ships, or to cancel the tour prior to departure. If Royal Angkor Tours has cancelled any tour prior to the commencement of the tour, Royal Angkor Tours is liable for a full refund of the money received by Royal Angkor Tours. If you purchase an airline ticket separately, ensure that your agent explains the conditions under which the ticket is issued as Royal Angkor Tours is not responsible for such airline ticket cancellation fees.

Royal Angkor Tours reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.
Please understand that not all museums and attractions are open every day of the year. Royal Angkor Tours reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and there are no refunds for any unused or unavailable excursions.
Many of Royal Angkor Tours tour packages include activities that require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Royal Angkor Tours, its employees and agents cannot be responsible for any action or event that occurs after its employees and agents have exercised their duty and taken the necessary care.

Complaints and Claims

Whenever you feel unsatisfied with any service Royal Angkor Tours has provided, please inform your local tour guide or your travel consultant immediately to avoid similar problems happening again either before or during your trip.

If you want to complain or claim for compensation, you must inform us by email, regular mail, or fax in writing within 15 days upon your finish of your tour. Please attach relevant receipts and substantiating evidence to the letter of claim. Royal Angkor Tours will not be liable for any claims made later than 15 days after you finish your tour.

Communications

Whenever you need any help or want to contact us for any reason, please feel free to contact Royal Angkor Tours customer service center, phone +855 89946838, or Contact Form

Travel Document

If not explicitly mentioned or agreed upon booking, Royal Angkor Tours is neither responsible for visa Application nor for the compliance with current visa requirements. Please check the Ministry of Foreign Affairs and International Cooperation of the Kingdom of Cambodia for Cambodian visa requirements.

Medical Issues

Please inform us of any medical issues which need to be addressed during a tour. We are not responsible for any health related problems that occur during or after a trip.

Final Statement

Royal Angkor Tours reserves the right of final explanation to above terms and conditions.